/ Terms of Use /
General Terms and Conditions of Sale
Last updated: 01/01/2025
These Terms may be adjusted at any time without notification
Media La Vista FZCO
Dubai Silicon Oasis, IFZA Properties, A1, DSO-IFZA, UAE
Short Version
- • Governing law: UAE
- • Prices in AED/USD, EXW Dubai, buyer responsible for customs and insurance
- • In case of sale inside UAE — customs clearance is handled by Media La Vista
- • Acceptance: inspect on delivery, claims within 10 days, DOA within 24h
- • Warranty: 3 years standard, 5 years if ordered, misuse not covered
- • Liability limited to invoiced value
- • Online services: for business customers in Middle East, account security required, no guarantee of uninterrupted availability, misuse may lead to suspension
- • Shipments: EXW Dubai, risk passes on collection, buyer arranges insurance, delays not covered
- • Payment terms: specified in each issued invoice
- • RMA: DOA report in 24h, warranty repairs or replacements, buyer pays return shipping, Media La Vista pays outbound
- • Product Support Status: aligned with SpinetiX hardware support cycles
- • EULA: purchase/use implies acceptance of SpinetiX EULA
Full Version
Scope
These Terms apply to all quotations, orders, and deliveries made by Media La Vista FZCO.
Governing Law
These Terms shall be governed by and construed under the laws of the United Arab Emirates. In all matters not covered by these Terms, the SpinetiX Legal Terms available at https://www.spinetix.com/legal shall apply.
Export Compliance
Media La Vista complies with UAE laws and all applicable EU/US export control regulations. Products incorporating SpinetiX technology (e.g., HMP400/HMP400W) may not be sold or re-exported to Russia, Belarus, or occupied regions of Ukraine, in line with EU Regulation No 833/2014 and OFAC restrictions.
Prices and Taxes
Prices are quoted in AED or USD.
Delivery Terms
Deliveries are made under Incoterms 2020, typically EXW Dubai. The buyer is responsible for customs clearance, duties, and insurance.
Acceptance of Goods
Buyer must inspect goods upon receipt. Claims for discrepancies must be made within 10 days. Dead-on-arrival (DOA) units must be reported within 24 hours of installation.
Warranty
Standard hardware warranty is 3 years, unless otherwise specified. If extended warranty is purchased, it is 5 years. Warranty does not cover misuse or unauthorized modifications.
Limitation of Liability
Media La Vista is not liable for indirect or consequential damages. Liability shall not exceed the invoiced value of the defective product.
Terms of Service for Online Services
Terms of Service apply to Media La Vista's online services (cloud dashboards, support portals, integrations, support). By using our services, you agree to these Terms as well as our General Terms and Conditions of Sale. Services are intended for business customers located within Middle East countries. You are responsible for maintaining confidentiality of login credentials. We aim to provide continuous access but do not guarantee uninterrupted service. Media La Vista reserves the right to suspend accounts in cases of misuse or violation of applicable laws. Processing is handled under our Privacy Policy. For SpinetiX services (e.g., ARYA™, Cockpit), please refer to SpinetiX Terms of Service: www.spinetix.com/about-spinetix/legal
Shipment Terms
Shipments are handled according to Incoterms® 2020. Default term: EXW Dubai, UAE, unless otherwise agreed in writing. Risk passes to the buyer upon collection from Media La Vista warehouse. The buyer is responsible for arranging transport insurance. Media La Vista shall not be liable for delays due to customs, freight, or force majeure.
Payment Terms and Penalties
Payment terms are specified in each issued invoice. In the event of delayed payment, the Buyer shall pay a penalty of 0.5% of the total invoice amount for each day of delay.
If the payment delay exceeds 30 days, the Seller reserves the right to suspend or deactivate any acquired licenses until full payment is received.
Return Merchandise Authorization (RMA) Process
Media La Vista FZCO follows a structured Return Merchandise Authorization (RMA) process. DOA (Dead on Arrival) must be reported within 24 hours of first installation. Products under 3-year warranty, or 5 years if purchased, will be repaired or replaced. Repairs outside warranty may be performed at buyer's expense. The customer pays for return shipment. Media La Vista covers return shipment of repaired or replacement units. Process: submit RMA request via support email/contact form. Receive RMA number and shipping instructions. Return product with RMA number clearly marked.
Product Support Status
Media La Vista aligns with SpinetiX support cycles. Current hardware products distributed by Media La Vista follow the same support status as listed here: www.spinetix.com/about-spinetix/legal
End User License Agreement (EULA)
By purchasing SpinetiX products with Media La Vista FZCO and using them or software, you accept the following EULA listed on SpinetiX website: www.spinetix.com/about-spinetix/legal